Shipping policy
- Standard Delivery (UK) - Royal Mail 2nd Class
- Fast Delivery (UK) - Royal Mail 1st Class
- Premier Delivery (UK) - Royal Mail Tracked 24
- International Standard - Royal Mail International Standard
- International Tracked - Royal Mail International Tracked
International orders usually arrive within 5-10 business days.
Order Dispatch
We aim to dispatch orders within 24 hours of purchase. Orders received after 9am may not be dispatched the same working day.
Failed delivery
Your local provider will leave contact information on how to collect your item from their local depot in the case of a failed delivery attempt. If the item is not collected and is returned to us, we can arrange a re-delivery. You are responsible for paying any re-delivery costs.
If you no longer want the item once it has been shipped back to us after a failed delivery, we can offer a refund, minus the original postage costs.
Incorrect Address Details
If incorrect and incomplete address details were provided to us, a refund will be granted once the item has been returned as a result of a failed delivery. Any necessary postage costs will be deducted from the refunded amount.