Shipping & Returns Policy
Standard Shipping (UK)
Our standard shipping for UK orders is via Royal Mail 1st Class Service
Priority Shipping (UK)
Our Priority shipping for UK order is via Royal Mail 1st Class Signed For
(in the event of lockdown, this service will be substituted for Standard Shipping)
Our international standard shipping is via Royal Mail International Standard Service
Our international Tracked shipping is via Royal Mail International Tracked and Signed Service
We aim to dispatch orders within 24 hours of purchase. Orders received after 1pm may not be dispatched the same working day.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned (unless damaged on delivery).
Name & Flag Stickers
Club Top Tube Stickers
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Failed delivery (if applicable)
If your local provided attempted delivery and you were not in or unable to accept the item, the local provider will leave contact information on how you can collect your item from their local depot. If the item is not collected and is in term sent back to us, we can arrange a re-delivery. You are responsible for paying any re-delivery costs.
If you no longer want the item once it has been shipped back to us after a failed delivery, we can offer a refund minus the original postage costs.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Cyclistick, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
To return your product, you should mail your product to: Cyclistick, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.