Shipping & Returns Policy


  • Standard Shipping (UK) - Royal Mail 2nd Class (3-7 Days)
  • Priority Shipping (UK) - Royal Mail Tracked 24 (1-3 Days)
  • International Standard - Royal Mail International Standard (7-14 Days) 
  • International Tracked - Royal Mail International Tracked (5-10 Days)

Order Dispatch
We aim to dispatch orders within 24 hours of purchase. Orders received after 1pm may not be dispatched the same working day. 

Failed delivery
Your local provider will leave contact information on how to collect your item from their local depot in the case of a failed delivery attempt. If the item is not collected and is returned to us, we can arrange a re-delivery. You are responsible for paying any re-delivery costs. 

If you no longer want the item once it has been shipped back to us after a failed delivery, we can offer a refund, minus the original postage costs.

Incorrect Address Details
If incorrect and incomplete address details were provided to us, a refund will be granted once the item has been returned as a result of a failed delivery. Any necessary postage costs will be deducted from the refunded amount.

Our policy lasts 30 days from date of purchase.

To be eligible for a return, your item(s) must be unused and in the same condition that you received.

Products exempt from our returns policy:

Custom Frame Name
Custom Helmet
Other Custom Orders

To complete your return, we require: Order number(s), Name and Address details provided at checkout.

If you would like to exchange an item, please contact us via email:

Once your return is received and inspected, we will notify you of the approval or rejection. A rejection will result from any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after date of purchase.

  • If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment. 
  • If rejected, we will deduct any costs associated with the item and its return from any refunded amount.

Refunds will be processed within 24 hours of approval/rejection and may take 30 days to be applied to your original method of payment.

Return Handling 
Please return products to:

Lytchett House, 13 Freeland Park
Wareham Road
Poole, Dorset
BH16 6FA

If you are shipping an item over £25, please use a trackable shipping service or purchasing shipping insurance.

Shipping costs are non-refundable.